Privacy Policy ST789 – Your Data, Our Responsibility

1 Introduction

ST789 takes seriously our responsibility to protect the privacy of every member using our online sports betting and casino platform at https://st789.vu. This Privacy Policy ("Policy") explains in detail how we collect, store, use, and protect your personal data.

By registering an account or using any st789 service, you agree to the terms of this Privacy Policy. If you do not agree with how we manage your personal data, please discontinue use of this platform and contact us to request data deletion.

This document is written in Bahasa Melayu as the primary language and forms part of the overall agreement between you and st789, together with our Terms and Conditions and Responsible Gaming Policy.

2 Personal Data We Collect

ST789 only collects data that is strictly necessary to provide platform services, meet legal requirements, and improve your experience. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Identity Information: Full name, date of birth, gender, national ID or passport number.
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Bank account number, e-wallet details (Touch 'n Go, GrabPay), and deposit and withdrawal transaction history.
• KYC Documents: Copies of identity cards, passports, bank statements, and other identity verification documents requested during the verification process.
• Account Information: Username, password (stored in hashed form), security questions, and account settings.

2.2 Data Collected Automatically

• Technical Data: IP address, browser type, operating system, screen resolution and device information.
• Usage Data: Pages visited, session duration, games played, bets placed, and usage patterns.
• Cookie Data: Information collected through session cookies, preference cookies, and analytics cookies.
• Location Data: General location based on IP address to ensure compliance with regional regulations.

3 How st789 Uses Your Data

Every piece of data we collect has a clear and lawful purpose. ST789 does not use your data for purposes unrelated to the provision of platform services. The following are the primary purposes of data use:

• Account Management: Creating and maintaining your member account, including the login process, two-factor authentication, and password recovery.
• Transaction Processing: Processing your deposits, withdrawals, and account balance management securely and accurately.
• KYC Verification: Meeting legal requirements to verify member identity in order to prevent money laundering and terrorism financing.
• Fraud Detection: Monitoring account activity to identify and prevent fraud, system manipulation, or any suspicious behaviour.
• Platform Enhancement: Analysing usage patterns to improve platform performance, add new features, and enhance the overall user experience.
• Responsible Wagering: Monitoring wagering patterns to identify signs of problem gambling and offering appropriate assistance to members who need it.
• Service Communications: Sending important notifications related to your account, transactions, policy changes, and security updates.
• Customer Support: Assisting you in resolving any issues or enquiries submitted to the st789 support team.

4 Data Sharing & Disclosure

ST789 does not sell your personal data to any third party. However, there are limited situations where we may need to share your data with certain parties to enable us to deliver our services:

4.1 Trusted Service Providers

ST789 works with trusted third-party service providers, including payment processors, KYC verification providers, analytics companies, and cloud infrastructure providers. All partners are bound by strict confidentiality agreements and may only use your data for purposes specified in those agreements.

4.2 Legal Requirements

We may be required to disclose your data to government authorities or law enforcement when mandated by law, court order, or direction from the relevant authority. In such circumstances, st789 will disclose only the minimum data necessary.

4.3 Business Transfers

In the event that ST789 is involved in any merger, acquisition, or asset sale, members' personal data may be transferred as part of those business assets. Members will be notified in advance via email or an in-platform notification before any such transfer takes place.

5 Cookies & Tracking Technologies

ST789 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Preference Cookies: Storing your personal settings such as preferred language, display theme, and other preferences.
• Analytics Cookies: Helping us understand how members use the platform for service improvement purposes. Data collected is in aggregate form and does not directly identify individuals.
• Performance Cookies: Monitoring platform performance and identifying any technical issues that require prompt resolution.

5.2 Managing Cookie Preferences

You can control and delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of the st789 platform. Essential cookies cannot be disabled as they are required for basic platform operations.

6 Data Security Measures

Protecting your personal data is st789's highest priority. We implement multiple layers of technical and organisational security to ensure your data is protected from unauthorised access, loss, destruction, or unlawful disclosure.

• 256-bit SSL/TLS Encryption: All communications between your browser and ST789's servers are fully encrypted using the latest TLS 1.3 protocol.
• Two-Factor Authentication (2FA): ST789 supports two-factor authentication for an added layer of security on your account.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any security threats.
• Data Segregation: Sensitive data such as financial information and KYC documents are stored separately under strict access controls.
• Regular Security Audits: ST789 conducts regular security audits and penetration testing to identify and patch any system vulnerabilities.
• Staff Training: All ST789 staff with access to personal data undergo comprehensive data protection training.

7 Your Rights as a User

As an ST789 member, you have the following rights regarding your personal data. To exercise any of these rights, you may submit a request through your account panel or contact our support team.

ST789 will process all privacy rights requests within 30 calendar days from the date the request is received. If your request is complex or involves a large volume of data, we will notify you within the first 30 days.

8 Data Retention Period

ST789 only retains your personal data for as long as it is needed for the stated purpose or as required by law. The following are our data retention guidelines:

• Active Account Data: Retained for as long as your account is active and for several years after account closure for audit purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you.

9 Changes to This Privacy Policy

ST789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When significant changes occur, we will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. The "Updated" date at the top of this page reflects the date of the latest version of this Policy.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how st789 handles your personal data, please do not hesitate to contact us. Our data privacy team is ready to assist.

You can reach us via live chat within the st789 platform, available 24 hours a day, 7 days a week, or by emailing [email protected]. We are committed to responding within 24 business hours for all privacy-related enquiries.

For privacy rights requests such as data access, correction, or deletion, please include your account number and the type of request submitted to expedite the process. Additional identity verification may be required before we can process your request to ensure account security.